Eastcoast - AustraliaREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.
A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required. The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. LICENCE REQUIREMENTSDriving Licences must be held for a minimum of 1 years. ADDITIONAL REQUIREMENTSResidence of Australia will need to provide proof of identity with a proof of address.
DEPOSITDEPOSIT INFORMATIONThe following deposit will be debited at the start of the rental:
METHODS OF PAYMENT(*) There is a 2.2% surcharge of the total amount when using American Express credit cards. Form of payment accepted: American Express credit card (*), Mastercard credit card, Visa credit card, Mastercard Debit Cards, Visa Debit Cards Form of payment NOT accepted: Cheques, Cash, Diners Club credit card, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Prepaid cards, Solo, Virtual cards, Visa electron TAXESLocal taxes and fees are included in all charges, unless otherwise stated.
EXCESS AMOUNTS The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.
| | | |
| EDAV, CDAV, CDAH, ICAV, ICAH, ESAR | | 4400.00 | | AUD | |
| JFAV, GFAD, SCAV, FDAH, IFAV, IFAH, IFAR, FFAH, FFBV, FFBR, PVAV, XVAR, FQBD, GDAE, RFAE, RDAE, IFAE, IXAE, PFAD, PFAR | | 5500.00 | | AUD | |
FUEL POLICYTHE FUEL POLICY IS Cars will be supplied with a full tank of fuel and should be returned full. Otherwise the client will be charged for missing fuel, plus a refuelling charge.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.
Eletric Vehicles: please return EV with at least 20% charge. If returned with less than 20% charge, a one-off recharge fee of $16.50 Incl. GST will apply.
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREAll charges include taxes and local fees. The Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
| ESAR, EDAV, CDAV, CDAH, ICAV, ICAH, SCAV, FDAH, IFAV, IFAH, IFAR, FFAH, FFBV, FFBR, PVAV, FQBD | | 21 | | 21-24 | | 9.90 | | AUD | | N/A | | | |
| XVAR, GDAE, RFAE, RDAE, GFAD, JFAV, IFAE, PFAD, PFAR, JDAE, GDAE, IXAE | | 25 | | | | 0.00 | | AUD | | N/A | | | |
There is no maximum age limit (Subject to the driving licence expiration and licence requirements)
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREThe first additional driver is free of charge. All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement. Additional drivers are charged at 12.10 AUD, per rental, per additional driver.
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSCross border travel is NOT permitted. The vehicle insurance will be deemed void if vehicles are taken cross border when permitted. International one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location. Parts of Australia are not suitable for access by rental vehicles. To prevent Damage to the Vehicle and for Your own personal safety We strictly enforce conditions that restrict Your use of the Vehicle and unless We have given Our prior written consent, You must never take the Vehicle:
(a) on any Unsealed Road;
(b) above the Snow Line;
(c) Off Road;
(d) between mainland Australia and Tasmania in either direction, or into or out of the Northern Territory or Western Australia;
(e) onto any island with the exception of:
(i) Kangaroo Island;
(ii) Stradbroke Island;
(iii) Magnetic Island;
(iv) Bribie Island;
(v) Phillip Island; or
(vi) Bruny Island,
(f) through any river, stream, creek or tidal crossing;
(g) through flood waters or on flood prone roads or on any road where the state or condition of the road make the use of the Vehicle unsafe;
(h) on any road where the police or any government or statutory authority has issued a warning, caution or which has been closed;
(i) onto any road where We have notified You that the use of the Vehicle is prohibited;
(j) in Queensland:
(i) north of Chillagoe or west of Georgetown;
(ii) north of Cooktown or Laura;
(iii) on the Burke Development Road;
(iv) north of Maggieville;
(v) on Unsealed Roads north and west of Mt Isa;
(vi) on the Bloomfield track; or
(vii) on the Savannah Way.
IMPORTANT during the winter season of June to Sep/Oct., it''s Not allowed take cars into snow areas or past the snow line or to any area that requires the use of snow chains
VEHICLES RENTED WITHIN DARWIN:
Are only permitted for use within the Northern Territory. It is prohibited to drive outside any town or city limits between Sunset and Sunrise.
Where you CANNOT drive: Buntine hwy; Central Arnhem Rd; Roper Hwy; Gunlom Falls Rd; Jim Jim Falls and Twin Falls in Kakadu National Park and the lost city in Litchfield Park, or any road which is unsealed.
NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.
GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 29 minutes from the indicated time in the reservation. If the rental vehicle is NOT returned after the expected time, inclusive of the suppliers grace period. A full days rental will be charged to the customer. IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
MILEAGEMILEAGE ALLOWANCE| Unlimited mileage for the majority of vehicles and locations, unless otherwise stated. | | XVAR mileage limited to 200 km per day. | | Extra charge per km/mile is 0.22 AUD. |
EXTRASTHE AVAILABLE EXTRAS ARE| Baby Seat (approx. up to 13kg) | | 10.00 AUD Per Day | | Maximum charge 99.00 AUD including tax. |
East Coast charge customers directly for all toll trips using the customers nominated credit card, customers will be sent an emailed invoice for these charges as they are made, this will be separate to their contract invoice.
Customers will be charged for each toll, the video matching fee which varies from $0.50-$0.75 AUD depending on the toll company provider and a $1.10 AUD (GST INC) admin fee per toll trip.
Baby seats 0-3 yrs / 0-18kg now $10.00 per rentals, capped at $90.00 per rental.
DELIVERY AND COLLECTION DELIVERY AND COLLECTION AVAILABILITYThe delivery and collection service is NOT available.
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hours service is NOT available when picking up your rental vehicle. For out-of-hours release, where the key box is available, customer''ll to pay for their own taxi back to the Airport
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATION In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.
EXTRA INFORMATION AND COSTSADDITIONAL CLEANING SERVICESA special cleaning fee will be applied if the returned vehicle requires special cleaning. The extras charges will depend on the condition of the vehicle and the amount of cleaning required.
DELAYED OR DIVERTED FLIGHTSPlease inform the supplier of your flight number/details.
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. One Way Rentals Optional Extras (Paid Locally) Special/Additional Cleaning Toll Charges Tow Charges Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made. |